Norton Asks NPS to Create Comprehensive Online Portal on D.C. Parks for Residents
WASHINGTON, D.C.—The office Congresswoman Eleanor Holmes Norton (D-DC) today released her letter to National Park Service (NPS) National Capital Region Director Robert Vogel requesting NPS consider creating an online portal to provide District of Columbia residents with regularly updated information on neighborhood parks owned and operated by NPS in the District, including answers to frequently-asked maintenance questions and contact information for representatives responsible for the parks. Norton says that NPS would be more efficient and responsive to residents’ concerns if there was a systematic way for residents to contact NPS. Norton and her office refer residents’ individual complaints to NPS on a continuing basis, which Norton said is inefficient to address all concerns.
In her letter, Norton wrote, “I often hear from my constituents about the need for basic maintenance in their parks, such as grass mowing, trash pickup, pest treatment and other types of services that are generally handled in other cities by local parks and recreation departments. Here in the District, these services are generally the responsibility of NPS. Yet many residents say they struggle to connect directly with NPS representatives to submit maintenance requests or to find contact information for their park’s superintendent….I therefore urge you to consider creating an online portal for D.C. residents to interact with NPS about Seward Square, Logan Circle, Anacostia Park and other beautiful NPS parks here in the District of Columbia. This portal would, ideally, have centralized and easy to navigate information about all of the parks owned and operated by NPS in the District, a comprehensive FAQ section that is specific to D.C. residents’ concerns, contact information for appropriate staff at NPS whom residents can speak to, or, at least, a more detailed email form that allows residents to select the park and issue they are having from a drop down menu.”
Norton’s full letter is below.
Robert A. Vogel
Director, National Capital Region
National Park Service
900 Ohio Drive SW
Washington, DC 20024
Dear Director Vogel:
I first want to thank you for the indispensable work you and the National Park Service (NPS) do in protecting and caring for the federal land under your jurisdiction here in the District of Columbia, particularly our neighborhood parks. While NPS is responsible for many urban parks across the nation, the park system in the District is unique—our network of small, neighborhood parks are beloved by residents, many of whom are surprised to learn that they are managed not by the District of Columbia Department of Parks and Recreation, but by a federal agency.
I write to offer a suggestion that I believe will lead to greater efficiency and communication. I often hear from my constituents about the need for basic maintenance in their parks, such as grass mowing, trash pickup, pest treatment and other types of services that are generally handled in other cities by local parks and recreation departments. Here in the District, these services are generally the responsibility of NPS. Yet many residents say they struggle to connect directly with NPS representatives to submit maintenance requests or to find contact information for their park’s superintendent. For example, the website for National Capital Parks-East lists the superintendent’s name, address, and a general phone number, but the email form is generic and does not allow for residents to direct their requests to a specific person or department. The names of superintendents or staff at other neighborhood parks are not easily found on the NPS website, if they are listed at all. The Frequently Asked Questions section does not feature any questions or answers about the mowing schedules in District parks, when fountains are turned on or off, when the snow will be shoveled from the sidewalk, or who to contact with concerns about specific parks—though these are the questions most frequently posed to my own staff by residents who are unable to get in touch with NPS themselves. Additionally, residents seeking to communicate with, for example, National Capital Parks-East on Twitter may be disappointed to see that the account is not regularly used to engage with the public—although many municipalities (and federal agencies) have embraced the use of social media to personally respond to resident requests.
I therefore urge you to consider creating an online portal for D.C. residents to interact with NPS about Seward Square, Logan Circle, Anacostia Park and other beautiful NPS parks here in the District of Columbia. This portal would, ideally, have centralized and easy to navigate information about all of the parks owned and operated by NPS in the District, a comprehensive FAQ section that is specific to D.C. residents’ concerns, contact information for appropriate staff at NPS whom residents can speak to, or, at least, a more detailed email form that allows residents to select the park and issue they are having from a drop down menu. I also ask that NPS encourage residents to stay connected via social media, and that you respond quickly and openly to concerns raised there. We believe that setting up such site will be well worth the time and effort.
As NPS celebrates its centennial this year, and encourages Americans across the country to “Find Your Park,” I hope you will not forget the residents who have found their parks right around the corner here in the District of Columbia. Please respond within 30 days.
Sincerely,
Eleanor Holmes Norton