Help with a Federal Agency
If you have questions, concerns or problems with a federal agency, my office may be able to help get you answers, information, or a clearer understanding of agency decisions. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response.
If you need assistance, please contact our office at (202) 408-9041 or email Norton.Casework@mail.house.gov.
The office of Congresswoman Eleanor Holmes Norton has a dedicated team of caseworkers located in the District of Columbia who assist constituents with issues pertaining to the federal government. Examples of some services we can assist with include:
- IRS Tax Returns and Refund Issues
- Accessing Social Security and Medicare benefits
- USPS Mail Delivery Problems
- Federal Employee Retirement Benefit Concerns
- Federal Student Loan Repayment Questions
- Immigration and Naturalization Requests
- Passport and Visa Processing Requests
- Accessing Veterans Benefits
- Bureau of Prisons Requests
- National Park Service Inquiries
- Among others...
If you have an issue related to D.C. local government or agency, you may contact your council member or the Mayor’s Office of Community Relations and Services (MOCRS). Common local government concerns may include issues with housing, unemployment, local taxes, community safety, etc.
- Find your D.C. Councilmember by calling 311 or visiting www.dccouncil.gov
- To contact the Mayor’s Office of Community Relations and Services visit www.mocrs.dc.gov
To receive assistance from our office, you must first fill out, sign, and return a Privacy Release Form. Please choose one of the methods below for submitting a completed Privacy Release Form.
Please note: The Privacy Act of 1974 requires that written consent be obtained from a constituent before information from federal agency records can be disclosed. In order for Representative Norton's staff to conduct an inquiry on your behalf, you must sign and submit a privacy release form
ONLINE FORM
Click here to use the online portal. This allows you to digitally sign and submit the appropriate form along with any supporting documents.
E-MAIL FORM
Fill out, sign, and e-mail the appropriate Privacy Release Form to Norton.Casework@mail.house.gov
- Privacy Authorization Form for All Immigration Cases (State Department, USCIS, ICE, or NVC)
- Department of Homeland Security Waiver (Needed for All Immigration Cases and Global Entry Cards)*
- Privacy Authorization Form for All Non-Immigration Cases (Social Security, Medicare, IRS, Veterans Affairs, OPM, etc.)
- Privacy Authorization Form for Passport Cases
- Privacy Authorization Form for Prison Cases
- Privacy Authorization Form for Businesses/Non-Profits
MAIL FORM
Print, fill out, and sign the appropriate Privacy Release Form. Please mail the form to my Main District Office at 1300 Pennsylvania Ave NW Suite M-1000 Washington, DC 20004.
- Privacy Authorization Form for All Immigration Cases (State Department, USCIS, ICE, or NVC)
- Department of Homeland Security Waiver (Needed for All Immigration Cases and Global Entry Cards)*
- Privacy Authorization Form for All Non-Immigration Cases (Social Security, Medicare, IRS, Veterans Affairs, OPM, etc.)
- Privacy Authorization Form for Passport Cases
- Privacy Authorization Form for Prison Cases
- Privacy Authorization Form for Businesses/Non-Profits
*NOTE: USCIS requires a Department of Homeland Security Waiver. For the Department of Homeland Security Waiver, please list Congresswoman Norton as the recipient of the form. Our address is 1300 Pennsylvania Ave NW Suite M-1000 Washington, DC 20004 and our office number is 202-408-9041.
NOTE: If you are emailing or mailing in a privacy release form, please provide my staff with any relevant paperwork you may have regarding your case. This may include letters from the federal agency, medical forms, or other forms and documents related to your issue.