Norton, Spanberger Lead Letter to GAO Requesting Comprehensive Examination of New Thrift Savings Plan Online System

WASHINGTON, D.C. – Congresswoman Eleanor Holmes Norton (D-DC) and Congresswoman Abigail Spanberger (D-VA) led a letter today to the Government Accountability Office requesting a comprehensive examination of the new Thrift Savings Plan (TSP) online system after hearing from constituents about problems with the system, including account access, account balances, missing or incomplete information in their accounts, and hours-long wait times to reach customer service.

"I am deeply concerned about the widespread problems with the new TSP online system," Norton said. "I continue to hear daily from constituents about the many problems with the new system. I will continue to demand immediate fixes to the problems, but we need to understand how this debacle occurred, which is why I am requesting a comprehensive examination of the new system itself, its planning, and its implementation. Thank you to Congresswoman Spanberger for joining me in leading this effort."

"Over the last month, many of Virginia's dedicated federal employees and retirees have reached out to my office about challenges they are experiencing with the TSP system. We need to know more about what's going wrong, why it's happening, and how TSP's Board intends to fix these problems," said Spanberger. "That's why we are calling for a full investigation into these outstanding issues. I'd like to thank Congresswoman Norton for her partnership as we focus on greater accountability and transparency in this system — because Americans who have devoted their careers to public service do not deserve to be locked out of their retirement accounts."

July 25, 2022