Norton Seeks Answers on New TSP Online System After Constituents Report Difficulties Accessing Accounts
WASHINGTON, D.C.––Congresswoman Eleanor Holmes Norton (D-DC) sent a letter to the Federal Retirement Thrift Investment Board expressing concern that her constituents are having difficulty accessing their Thrift Savings Plan (TSP) accounts. The new TSP online system has forced many participants to change passwords and other account information, often requiring waiting for a security code to be delivered by mail, which delays account access for weeks. In addition, constituents have said they attempted to call the TSP "ThriftLine" for help, only to be put on hold for hours and disconnected.
"Federal employees and retirees need access to their TSP investments," Norton wrote.
The letter follows.
June 10, 2022
The Honorable David A. Jones
Acting Chairman
Federal Retirement Thrift Investment Board
77 K Street NE
Washington, DC 20002
Dear Acting Chairman Jones:
I write with serious concern regarding the Thrift Savings Plan's (TSP) new online system. Several District of Columbia residents have contacted me about their inability to access their TSP information and investments and reach TSP customer service representatives.
For example, I understand that with the new system, many TSP participants have been forced to change their passwords or other account information, often requiring them to get a security code delivered by mail, delaying access to their investments for weeks. Constituents have indicated they have attempted to contact the TSP "ThriftLine" for assistance, only to be put on hold for several hours and then be disconnected before talking to someone.
It appears that the Federal Retirement Thrift Investment Board (Board) was not prepared to launch the new system. I ask that you respond in writing by June 17, 2022, outlining the steps the Board took to prepare for the launch of the new system, the cause of these problems and how they are being fixed. Federal employees and retirees need access to their TSP investments.
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