Norton Requests Meeting with Thrift Savings Plan Executive Director to Discuss Ongoing Problems with New Online System

WASHINGTON, D.C. –– Congresswoman Eleanor Holmes Norton (D-DC) today requested a meeting with the Executive Director of the Federal Retirement Thrift Investment Board (FRTIB), which manages the Thrift Savings Plan (TSP), to discuss the numerous, ongoing problems with the new TSP online system.

"The Thrift Savings Plan is so essential to federal employees and retirees that the Federal Retirement Thrift Investment Board must immediately fix the problems with the new online system," Norton said. "That is why I have requested an urgent phone call with the Executive Director of FRTIB. Constituents have told me of phone wait times of over nine hours, of disconnected calls, and of missing and incorrect information in their accounts. I appreciate my constituents bringing these consequential concerns to my attention, and I will continue to work to fix these issues."

Norton sent a letter to FRTIB on June 13, 2022, raising the initial concerns she had heard from constituents about the new system. FRTIB responded on June 17, 2022. Norton requested the meeting after hearing from constituents about additional problems they are having with the new system, including information not being properly transferred and taxes not being properly allocated.

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