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Norton Speaks with Thrift Savings Plan Executive Director About Ongoing Problems with New Online System

June 30, 2022

While Norton is pleased the Federal Retirement Thrift Investment Board committed to sending her weekly updates, she will continue to insist on accountability and fixes for the problems her constituents and federal employees and retirees across the country are experiencing

WASHINGTON, D.C.–– Congresswoman Eleanor Holmes Norton (D-DC) today spoke with the Executive Director of the Federal Retirement Thrift Investment Board (FRTIB), which manages the Thrift Savings Plan (TSP), to discuss the many ongoing problems with the new TSP online system. In the meeting, FRTIB Executive Director Ravindra Deo committed to sending weekly updates on the system to Norton.

"I appreciate the timely response by Executive Director Ravindra Deo to my request for a meeting to discuss the problems my constituents are having with the new TSP system," Norton said. "I am pleased Director Deo accepted my request to be sent weekly updates. My constituents and federal employees and retirees across the country continue to face many problems with the new system, including taxes being erroneously taken from accounts, incorrect beneficiary information, and inability to access their retirement savings.

"I will be watching to see whether my constituents see any improvement with the system, looking closely at the weekly updates from the FRTIB, and continuing to insist on fixes and accountability. I indicated the possibility of seeking a House hearing if improvements are not made more quickly."

Norton sent a letter to FRTIB on June 13, 2022, raising the initial concerns she heard from constituents about the system. FRTIB responded on June 17, 2022. Norton requested today's call after hearing from constituents about additional problems they are having with the system.

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